What to expect from a luxury hotel
High rate paying hotel guests are certainly entitled to expect luxury hotel standards, in rooms, service, food and everything else that a great hotel has to offer.
Things that luxury hotels should offer
Smart, easy and respectful planning – The reservation should not be complicated. In other words, the reservation process should be simple. And this should apply whether you book directly with the hotel, through a travel agent, online or through your association.
Check in and check out easy and fast – There is nothing more frustrating than waiting in a long line to check in if you have spent the day just to get to the hotel. Your luggage should not take more than 10 minutes to get to your room. In addition, you must offer expedited checkout and promptly resolve any issues on your bill.
Do you have the room you want? – The room assigned to you must be the type of room you want. It must accommodate your request regarding room level or category, physical location in the hotel, a pool, and a special room classification.
excellent features – You are paying for a great room to enjoy different features. These will include a quiet room, original art on the walls, a firm mattress, robes and slippers, a work surface, adequate storage and hangers, high-quality linens, a clock, and a quiet, efficient heating and cooling system. You need to have general attention to aesthetic details.
Illustrated Service Features – Hotel guests should have the feeling that they are valued and known. They should expect hotel staff to greet them with at least one smile at every encounter. Hotel housekeeping must be thorough, quiet, and reliable. Maintenance staff and handymen must be in your room minutes after you’ve called to attend to your needs to tend to your clogged coffee pot, locked safe, or whatever ails you. Outdoor workers, such as gardeners, must not interfere with the guest’s enjoyment of the property.
Excellent hotel food – Luxury hotels will offer guests at least one great place to eat. Even a small hotel must offer its guests a place to eat and another to drink. Of course, the restaurant and bar must be attractive. Room service is also offered. Some also include breakfast with the room price. Often these breakfasts are excellent buffets. But there are those who offer complimentary breakfasts, including fluffy bagels, packaged cereals, and more.
In fact, if you are paying a high fee, you are expected to enjoy more benefits. And this is applicable to the choice of a hotel. A 5-star luxury hotel can certainly offer you excellent products and services.
