6 Ways To Leave Your Customer With A Great Lasting Impression – Retail Customer Service Tip 11
First impressions are really important and often make the difference between a customer who decides to enter your business and buy, or not.
But the last impressions are also important.
The way your customer feels at the end of their transaction can mean the difference between a customer who returns again and again and a customer who never leaves never to return.
What happens at the end of the sale is usually what stays in a person’s mind. And a great last impression can smooth out any number of tough spots or put an exclamation point on an already outstanding experience.
Here are some fun and easy ways to make the last part of the sale, the best part of the sale …
- Give cheap, small toys to everyone who buys.
- Put candy on the cash register that customers can enjoy while they finalize the sale.
- My local grocery store always has a packer take my purchases and put them in my car for me. I especially remember (and appreciate) this on those times when I go to a competitor’s grocery store and have to carry my own bags.
- A nearby appliance store leaves a rose with every delivery or delivery.
- My favorite pizzeria brings a chocolate mint to everyone at the table along with the bill.
- Remember to always say “Thank you!”
All these little things leave wonderful lasting impressions. And the warm glow they give keeps customers coming back.
So what can you do to make a lasting last impression?
